Refund Policy

We ensure all items are in perfect condition before we send them to you. If this is not the case, we will always let you know.

If you are unsatisfied with your purchase, please contact us at thecrystalworkshopinfo@gmail.com.

We endeavour to keep our customers happy!

Faulty items

If the item you received is faulty, please contact us within 14 days of receiving the item at thecrystalworkshopinfo@gmail.com with photos of the item and we will let you know the next step. 

Please ensure the item is properly packed and secured in the same manner it was sent. If item is deemed to be faulty, we will send you a similar replacement item of the same value or issue you with a store credit.

Damaged items 

If an item happens to come to you damaged, please contact us within 14 days of receiving the item at thecrystalworkshopinfo@gmail.com with photos of the item and we will let you know the next step. 

Please ensure the item is properly packed and secured in the same manner it was sent. If item is deemed to be damaged, we will send you a similar replacement item of the same value or issue you with a store credit.